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Know Before You Go!

✅ RV Phoenix FAQ Menu

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  1. What do I need to rent an RV?

  2. How does RV rental pricing work?

  3. What is your holiday or special event pricing?

  4. Do you deliver RVs?

  5. Can I go to Burning Man?

  6. Are pets or service animals allowed?

  7. What other fees do you charge?

  8. What are your mileage charges?

  9. Does the deposit go toward the rental cost, and when is it released?

  10. Do your RV rentals come with a generator?

  11. Can I pick up an RV on Sunday or after normal business hours?

  12. How do I cool down the RV in extreme heat?

  13. Do you allow smoking?

  14. Can I make changes to my reservation?

  15. Can I look at the RV before I rent one?

  16. Do I need a special license to drive or tow an RV?

  17. What comes with the RV I rent?

  18. What are the RV return expectations?

  19. Can we pick up earlier than 3:00 PM on our pickup day?

  20. What is the prep fee for?

  21. What kind of insurance coverage is required?

  22. What if I’m planning to boondock, dry camp, or do dispersed camping?

Deposits

 

A security charge is required for all rental units at the time of booking. This security charge is used to hold your reservation. The security charge must be made with a Visa, Mastercard, Discover, or American Express credit card. WE NO LONGER ACCEPT CHECKS.

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Travel trailers require a security deposit of $200. 

Motor homes require a security deposit of $300.

 

If you cancel your reservation, we retain your security deposit.

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This security charge will be refunded after your trip when the rental unit is returned and deemed clean, undamaged, and gas and propane are "full". Final assessed charges and Security Deposits can take up to ten (10) business days to be finalized and or returned after your trip has been completed.

Cancellation Policy

 

Cancellation Policy as of January 1, 2020: 

 

A reservation and security charge is required to reserve the RV. If you cancel your reservation we retain your security charge (deposit). All reservations canceled within ten (10) days of the scheduled departure date will be charged the full rental amount to the credit card on file. This reservation and security charge is not transferable or refundable. Reservation and security charges must be made using American Express, Visa, Discover, or Master Card. 

 

Reservations over special event dates such as Country Thunder require a deposit in the amount of $300 and fifty percent (50%) of all rental fees at the time of booking and the remaining fifty percent (50%) at the time of your pickup. All reservations canceled within fifteen (15) days of the scheduled departure date will be charged the full rental amount to the credit card on file. This reservation and security charge is not transferable or refundable.

 

All cancellations must be made in WRITING - to cancel click here

 

There are NO exemptions to the cancellation policy.

 

Need to cancel your trip? Complete our cancellation form at www.CancelMyRV.com

Pickup and Return Times

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All pick up appointments are scheduled the Sunday before the rental and we will contact you to schedule your pickup time via telephone.

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Pickup is in the afternoon (Scheduled times between 3:00 PM - 6:00 PM)

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Return is in the morning (Between 8:00 AM - 11:00 am)

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We can accommodate earlier pickups or later returns (if the RV is available.)

Additional fees may apply for early pickups and late drop-offs.

No Smoking Policy

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SMOKING is NOT allowed in any Motorhome or Trailer. Upon check-in, if there is evidence of smoking in the unit(s), a Cleaning Fee of up to $500, will be charged.

Free Entrance Days in the National Parks

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Mark your calendars for these entrance fee-free dates in 2020:

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Monday, January 20: Martin Luther King, Jr. Day

Saturday, April 18: First day of National Park Week

Tuesday, August 25: National Park Service Birthday

Saturday, September 26: National Public Lands Day

Wednesday, November 11: Veterans Day

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More information available at www.nps.gov/planyourvisit/fee-free-parks.htm

Trip Location Restrictions

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RV Phoenix LLC has a distance (mileage) restriction. No trips are allowed to exceed a maximum trip limit of 1500 round trip miles unless pre-approved by management.

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 RV Phoenix LLC does NOT allow any of our rental units to travel to BURNINGMAN.

A charge of $2500 will be charged to the card on file if found that the unit went to Burningman.

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RV Phoenix LLC does NOT allow any of our rental units to travel to MEXICO or out of the Country.

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Mileage Rates

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Our mileage rates only apply to motorized recreation vehicle rentals (motorhomes). After included miles are used mileage rates are applied as follows: .$0.39 cents per mile up to an additional 500 miles, then increase to $0.69 cents per mile up to an additional 500 miles then increase to $0.99, each subsequent 500-mile increment increases at a rate of 30 cents per 500 additional miles.

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All trips over 1500 miles must be pre-approved!

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Returning the RV

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Our mileage rates only apply to motorized recreation vehicle rentals (motorhomes). After included miles are used mileage rates are applied as follows: .$0.39 cents per mile up to an additional 500 miles, then increase to $0.69 cents per mile up to an additional 500 miles then increase to $0.99, each subsequent 500-mile increment increases at a rate of 30 cents per 500 additional miles.

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All trips over 1500 miles must be pre-approved!

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NO Burning Man

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🔥 Burning Man Festival Disclaimer – RV Rentals

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IMPORTANT NOTICE: RV Phoenix LLC does NOT permit any of its rental RVs, motorhomes, campers, trailers, or toy haulers to be taken to the Burning Man Festival or surrounding areas during the event period.

Due to the extreme conditions, dust damage, and increased wear and tear associated with the event, taking any rental unit to Burning Man is strictly prohibited and constitutes a material breach of the rental agreement.

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By signing your rental agreement, you agree that:

  • You will not take the RV to Burning Man under any circumstances.

  • If it is discovered—before, during, or after the rental period—that the RV was taken to Burning Man or used in connection with the festival, regardless of your verbal or written statements, you will be charged an $8,000 rental agreement breach fee.

  • This fee is in addition to any costs related to cleaning, damage, recovery, towing, or loss of use due to event-related conditions.

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We reserve the right to verify vehicle location through GPS tracking, geofencing, photographic evidence, or online activity.

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This policy is strictly enforced. If you are attending Burning Man, please do not rent from us.

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❓ What if the A/C can’t keep up in extreme heat?

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In high temps (especially 100°F+), it’s important to know that most RV air conditioners can only cool the interior to about 16–22°F below the outside temperature. This means your RV may stay in the mid-80s or 90s inside during peak heat.

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To help your A/C work more effectively:

✅ Park smart – Look for shade, use awnings, and avoid direct sun
✅ Block the sun – Close all blinds and use reflective window covers if you have them
✅ Ventilate wisely – Open windows or roof vents early or late in the day for airflow
✅ Pre-cool – Turn on the A/C early in the morning, before the heat builds up


🚫 IMPORTANT NOTICE: Avoid driving during peak heat – Traveling in the afternoon when it’s hottest can make the RV harder to cool and stress the system​

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❓ 1. What do I need to rent an RV?

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Renting an RV is easy! Here’s what you’ll need:

  • A valid driver’s license

  • Be at least 25 years old for motorhomes or 21 years old for travel trailers

  • A valid credit card for your reservation and security deposit

  • Full-coverage auto insurance that includes comprehensive and collision coverage for RV rentals​​

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❓ 7. What other fees do you charge?

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The base rental price covers the RV itself plus tax — think of it as a blank canvas. Some renters bring their own gear, while others enjoy the convenience of adding extras.

We offer a variety of optional add-ons like generators, kitchen kits, linens, delivery, and more. Nothing is required — choose what fits your trip. We're a one-stop shop for camping and RVing.

Note: If the RV is returned damaged or excessively dirty, additional charges may apply for repairs or deep cleaning.

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❓ 2. How does RV rental pricing work?

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The base rental price covers the RV itself plus tax — think of it as a blank canvas. Some renters bring their own gear, while others enjoy the convenience of adding extras.

We offer a variety of optional add-ons like generators, kitchen kits, linens, delivery, and more. Nothing is required — choose what fits your trip. We're a one-stop shop for camping and RVing.

Note: If the RV is returned damaged or excessively dirty, additional charges may apply for repairs or deep cleaning.

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❓ 3. What is your holiday or special event pricing?

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  • Holiday weekends: Weekend Special rate + $100, regardless of pickup day

  • Special events: Pricing varies by event. See event pages (e.g., Country Thunder, EDC) for details

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Special event rentals require a $500 deposit and 50% of the rental total at booking. Add-ons and waivers still require a 5-day minimum.

We do not rent RVs for Burning Man.

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❓ What kind of insurance coverage do I need?

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All renters must have full-coverage auto insurance that includes comprehensive and collision coverage for RV rentals. If your personal policy qualifies, you're all set. If not, you can purchase coverage through our partner — rates usually range from $29–$59/day depending on the RV.

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❓ Do your RV rentals come with a generator?

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Our motorhomes come with built-in generators, but use is not included unless you purchase our unlimited generator add-on. Travel trailers do not have built-in generators — we offer portable generator rentals.

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If you are planning on boondocking or dry camping, we highly recommend you rent a generator. Without one, you won’t have a way to recharge the batteries that power several RV features. You may use your own generator, but ours are specifically set up to work efficiently with our RVs.

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❓ What if I’m planning to boondock, dry camp, or do dispersed camping?

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If you plan to camp without hookups (known as boondocking, dry camping, or dispersed camping), we strongly recommend renting a generator.

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Without a generator, you won’t have a way to recharge the RV's batteries, which power essential systems like lights, the water pump, and other 12V features. Air conditioning and microwave use also require 120V power, which is only available with shore power or a generator.

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You’re welcome to use your own generator, but we recommend renting one of ours, as they’re properly rated and set up to work seamlessly with our RVs.

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❓ Can I make changes to my reservation?

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Because our RV fleet is frequently moved between multiple locations to meet customer demand, even small changes can affect our entire logistics schedule. This is the main reason why we have strict policies around reservation changes — to ensure we can deliver a smooth experience to every renter.

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We do not allow changes to rental dates once a reservation has been made. Additionally, add-ons cannot be changed within 10 days of your scheduled departure date.

To request any add-on changes, please respond directly to the email invoice we sent you. This helps us match the request to your booking and creates a paper trail confirming that changes were submitted at least 10 days before your trip.

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All changes must be made in writing at least 10 days prior to your departure — NO exceptions.

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❓ 4. Do you deliver RVs?

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Yes! We offer delivery and setup to many campgrounds, homes, and event locations throughout Arizona. Pricing is based on distance and setup complexity.

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Delivery must be arranged in advance. Let us know your destination, and we’ll give you a custom quote!

❓ 5. Can I go to Burning Man?

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No. We do not allow any rentals to attend Burning Man or similar desert events. These environments are extremely damaging to RVs and violate our rental terms.

❓6.  Are pets or service animals allowed?

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Pets are allowed in pet-friendly units only, and a one-time pet fee applies. Service animals are always allowed in accordance with the law.

 

Note: We do have a small daily animal fee to help cover additional cleaning requirements.

❓ 7. What are your mileage charges?

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Mileage fees vary by RV type:

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  • Trailers: Unlimited miles (Max trip limit 1500 Miles)

  • Motorhomes:

    • First 100 miles per day are free

    • After that:

      • 101–150 miles/day = $0.39 per mile

      • 151–200 miles/day = $0.69 per mile

      • Over 200 miles/day = $0.99 per mile

  • Jeeps: Charged at $0.39 per mile for all mileage

 

*We have a max limit of 1500 miles unless preapproved by our staff on all RV rentals.

❓6.  Are pets or service animals allowed?

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Pets are allowed in pet-friendly units only, and a one-time pet fee applies. Service animals are always allowed in accordance with the law.

 

Note: We do have a small daily animal fee to help cover additional cleaning requirements.

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