Know Before You Go!

Deposits

 

A security charge is required for all rental units at the time of booking. This security charge is used to hold your reservation. The security charge must be made with a Visa, Mastercard, Discover or American Express credit card. WE NO LONGER ACCEPT CHECKS.

Travel trailers require a security deposit of $200. 

Motor homes require a security deposit of $300.

 

If you cancel your reservation we retain your security deposit.

This security charge will be refunded after your trip when the rental unit is returned and deemed clean, undamaged, and gas and propane are "full". Security Deposits can take up to ten (10) business to be returned after your trip has been completed.

Cancellation Policy

 

Cancellation Policy as of January 1, 2020: 

 

A reservation and security charge is required to reserve the RV. If you cancel your reservation we retain your security charge (deposit). All reservations canceled within ten (10) days of the scheduled departure date will be charged the full rental amount to the credit card on file. This reservation and security charge is not transferable or refundable. Reservation and security charges must be made using American Express, Visa, Discover, or Master Card. 

 

Reservations over special event dates such as Country Thunder require a deposit in the amount of $300 and fifty percent (50%) of all rental fees at the time of booking and the remaining fifty percent (50%) at the time of your pickup. All reservations canceled within fifteen (15) days of the scheduled departure date will be charged the full rental amount to the credit card on file.

 

All cancellations must be made in WRITING - to cancel click here

 

There are NO exemptions to the cancellation policy.

 

Need to cancel your trip? Complete our cancellation form at www.CancelMyRV.com

Pickup and Return Times

All pick up appointments are scheduled the Sunday before the rental and we will contact you to schedule your pickup time via telephone.

Pickup is in the afternoon (Scheduled times between 3:00 PM - 6:00 PM)

Return is in the morning (Between 8:00 AM - 12:00 pm)

We can accommodate earlier pickups or later returns (if the RV is available.)

Additional fees may apply for early pickups and late drop-offs.

No Smoking Policy

SMOKING is NOT allowed in any Motorhome or Trailer. Upon check-in, if there is evidence of smoking in the unit(s), a Cleaning Fee of up to $500, will be charged.

Free Entrance Days in the National Parks

Mark your calendars for these entrance fee-free dates in 2020:

Monday, January 20: Martin Luther King, Jr. Day

Saturday, April 18: First day of National Park Week

Tuesday, August 25: National Park Service Birthday

Saturday, September 26: National Public Lands Day

Wednesday, November 11: Veterans Day

More information available at www.nps.gov/planyourvisit/fee-free-parks.htm

Trip Location Restrictions

RV Phoenix LLC has a distance (mileage) restriction. No trips are allowed to exceed a maximum trip limit of 1500 round trip miles unless pre-approved by management.

 RV Phoenix LLC does NOT allow any of our rental units to travel to BURNINGMAN.

A charge of $2500 will be charged to the card on file if found that the unit went to Burningman.

RV Phoenix LLC does NOT allow any of our rental units to travel to MEXICO or out of the Country.

Mileage Rates

Our mileage rates only apply to motorized recreation vehicle rentals (motorhomes). After included miles are used mileage rates are applied as follows: .$0.37 cents per mile up to an additional 500 miles, then increase to $0.67 cents per mile up to an additional 500 miles then increase to $0.97, each subsequent 500-mile increment increases at a rate of 30 cents per 500 additional miles.

All trips over 1500 miles must be pre-approved!

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