Privacy Policy

Effective Date: May 17, 2026
Last Updated: May 17, 2026

RV Phoenix LLC ("RV Phoenix," "we," "us," or "our") operates the website www.rvphx.com and provides recreational vehicle (RV) rental services in Arizona. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, submit a reservation request, communicate with us by SMS, or otherwise interact with our business.

1. Information We Collect

We collect the following categories of information:

Contact information you provide on our booking form or by phone or email, including your full name, mailing address, email address, and mobile phone number.
Identification and driver information required to rent an RV, including your driver's license number, date of birth, and a copy of your driver's license.
Reservation details, including pickup and return dates, vehicle preferences, trip destinations, and any additional rental options you select.
Payment information, including credit or debit card details, billing address, and security deposit information. Payment card numbers are processed by our PCI-compliant payment processor and are not stored on our servers.
Communications between you and us, including emails, text messages, call records, and customer service notes.
Website usage information automatically collected when you visit our site, including IP address, browser type, device identifiers, pages viewed, and approximate location. We may use cookies and similar technologies for site functionality and analytics.

2. How We Use Your Information

We use your information to:

Process reservations and provide RV rental services;
Verify your identity and eligibility to rent;
Process payments, deposits, refunds, and charges for damage or additional fees;
Send transactional communications about your rental, including confirmations, pickup and return reminders, balance-due notices, and customer service responses;
Respond to inquiries and provide customer support;
Comply with legal obligations, including tax, regulatory, and law-enforcement requirements;
Detect, prevent, and investigate fraud, theft, or misuse of our vehicles or services; and
Improve our website, services, and business operations.

3. SMS / Text Messaging Program

How you opt in. When you submit a reservation request on our booking form, you may check a separate consent checkbox indicating you agree to receive SMS text messages from RV Phoenix LLC related to your rental. Providing your mobile number and checking that box constitutes your express written consent to receive SMS from us.

What we send. Messages are transactional and customer-service oriented and may include reservation confirmations, pickup and return reminders, balance-due notices, vehicle pickup instructions, and responses to your inquiries. We do not send marketing or promotional text messages through this program.

Message frequency. Message frequency varies based on the status of your rental. You may receive several messages per rental cycle.

Costs. Message and data rates may apply, depending on your mobile carrier and plan. RV Phoenix is not responsible for any such charges.

How you opt out. You may opt out of SMS at any time by replying STOP to any text message from us. After you opt out, we will send one final confirmation message and will not send further SMS unless you opt in again. You may reply HELP at any time for assistance, or contact us using the information at the bottom of this policy.

No sale or sharing of mobile information for marketing. The mobile information (including your phone number) we collect in connection with our SMS program will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information we share with subcontractors is limited to what those subcontractors need to support our messaging program (for example, our SMS delivery provider) and only for that purpose. This includes mobile opt-in information and SMS consent.

Supported carriers. Our SMS program is supported on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We share personal information only with parties who need it to support our business, and only as described here:

Service providers we use to operate our business, such as our payment processor, SMS delivery provider (Twilio), insurance verification partners, accounting and tax professionals, and IT vendors. These providers are contractually limited to using your information for the services they provide to us.
Insurance and claims partners when you are involved in an accident, theft, or damage incident involving one of our vehicles.
Law enforcement, courts, and regulators when we are required by law, subpoena, or valid legal process, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.
Successors in interest in the event of a merger, acquisition, sale of assets, or similar business transaction. Any successor will be bound to honor this Privacy Policy with respect to information transferred.

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising.

5. Data Retention

We retain personal information for as long as is necessary to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may:

Request access to, correction of, or deletion of personal information we hold about you, subject to our legal record-keeping obligations;
Opt out of SMS by replying STOP, as described above;
Unsubscribe from any non-transactional emails using the unsubscribe link in those emails; and
Disable cookies in your browser, though parts of our site may not function correctly without them.

Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws may have additional rights, including the right to know, the right to delete, and the right to opt out of the sale or sharing of personal information. To exercise these rights, contact us using the information below. We will not discriminate against you for exercising any privacy right.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new "Last Updated" date. Material changes will be highlighted on our website or communicated to you directly when appropriate.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

RV Phoenix LLC
929 N Val Vista Dr Ste 109 #1570

Gilbert AZ 85234
Email: cntrailers@gmail.com
Phone: (623) 292-7874